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Configuring Salesforce Integrations

You can define and manage native integrations for sending your end customer Account Bills generated in m3ter outbound into your Salesforce system:

Creating the Integration

To create and configure a native Salesforce integration, you can follow a three-stage workflow:

  • Stage 1. Select the Entity Type that the integration is for.

  • Stage 2. Select the external system that is the destination for the integration.

  • Stage 3. Configure the details required for the selected integration destination and create the integration.

Tip: Reviewing Integration Runs! When you've set up an integration with Salesforce for your Organization in your production environment, you can review details of the integration runs performed for the integration. See Reviewing Integration Run Details.

To define a m3ter - Salesforce integration:

1. Select Integration>Configurations. The Integrations Configurations page opens.

2. Select Create Integration. The Create page opens at Stage 1: Select an entity type.

3. On the Entity Type Settings panel, use the Entity Type drop-down to select the entity type you want to create the integration for:

  • Account

  • Bill

  • Commitment

  • Contract

4. Select Next. The page adjusts to show Stage 1 as checked and completed and shifts your focus to Stage 2: Select a destination.

5. On the Destination Settings panel, use the Destination drop-down to select Salesforce.

6. Select Next. The page adjusts to show Stage 2 as checked and completed and shifts focus to Stage 3: Configure and create.

  • The Entity Type and Integration Destination you've selected are shown.

7. Use the Global Configuration panel to:

  • Enter a Name for the Integration. This is required and is useful if you intend to create multiple Integrations for the same Destination/Entity Type and need to clearly differentiate them.

  • Select the Accounts you want the integration to apply to:

    • Account ids. Select the Accounts you want to include - all selected Accounts are treated as allowed for the integration.

    • Restricted account ids. Select the Accounts you want to exclude - all selected Accounts are treated as disallowed for the integration.

Notes:

  • If you want to include all Accounts in the integration, leave both Accounts ids and Restricted account ids empty.

  • Any filtering by Account ids you define using these settings to control which Accounts the integration runs for will be in addition to any filtering you define using the Account filter option - see the following step for Entity Configuration options.

  • Select Users for Email notifications if disabled:

    • Integration disabled notification users. Select Organization Users you want to receive an Email notification if the integration is automatically disabled.

Notes:

  • An integration is automatically disabled if there have been 10 successive previous error Event responses to earlier attempts to run the integration. See Reviewing and Resolving Integration Events for more details.

  • If you select Organization Users to receive an Email notification when the integration is automatically disabled, their User id will be listed under Configuration Data on the Integration Details page.

8. If you are creating an Account, Commitment, or Contract integration, go to step 10.

9. If you are creating an outbound Bill integration, use the Entity Configuration panel to configure the m3ter entity you will be synchronizing with for the integration. In the case of an outbound Bill integration, this entity will be the Bill generated for a customer Account in m3ter:

  • Account filter. Optionally, enter an expression that is run on the Account to determine whether or not the integration is run. You can use this setting if you have multiple destinations for sending Bills outbound to your Salesforce system. For example:

    • customFields != null AND customFields.country = = UK

    • In this example, the integration will run for an Account only if you have created a Custom Field for the Account called country and given the field a value of UK.

Notes:

  • Other Account fields for Account filter expression? You can reference other fields on the Account object in the Account Filter expression. For details and another example, see Managing Multiple Third Party Destinations for Integrations.

  • Additional filtering? Any global filtering you define using the settings to include/exclude Accounts for integration runs by Account Ids will be in addition to any filtering you define using the Account filter option - see the previous step for Global Configuration.

  • Enforce external mappings for config. Optionally enable this if you want the integration to use only those external mappings specified as being for this configuration.

    • Note that when creating External Mappings, you can select the Parent Configuration for a mapping. If you enable the Enforce external mappings for config setting for your Salesforce integration, please ensure you have used the Parent Configuration setting to define which mappings are to be used by your Salesforce integration. See Creating and Managing External Mappings for more details.

  • Excluded line item types. Optionally, filter the Bill line items you send to the destination system. For example, only send charges or credits and exclude all other line items.

  • Only send bill on approval. Enable this if you only want Bills to be sent when they have been approved. If disabled, the Bill will be sent every time it is regenerated. Default is disabled. Note that:

    • The frequency of Bills sent will depend on the billing frequency defined for the Account Plan attached to the Account - such as daily/weekly/monthly/annually.

    • If an Account has a Prepayment on it and the billing for Prepayment fees is configured to run on a customized schedule, Bills will be sent when scheduled Bills are generated.

    • If a Bill is manually recalculated the updated Bill will be sent.

    • If you enable this, then the integration will not run for all Bill Jobs.

  • Use external mapping account code. Enable this if you want the integration to look in the External Mappings for the Account identifier code, which means you can use an external Id. If this is disabled, the m3ter Account Id is used. Default is disabled.

10. Select Create Integration. You are taken to the Integration Details page for the Bill - Salesforce integration, where you can immediately complete the configuration by setting up authentication to allow the integration to connect with your Salesforce system - see the following Setting Up Authentication section for details:

  • Note that if you are not ready to continue your workflow immediately and set up authentication, you can do this at a later time.

Setting Up Authentication for the Integration

When you've created a Salesforce integration, you can select an Integration Credential you've created for authentication allowing the integration to connect with your Salesforce system:

  • Note that if you've followed the workflow given in the earlier section for creating the integration, on creation you'll be taken directly to the Integration Details page to continue and immediately set up authentication. The procedure described in this section assumes you've returned at a later date to set up authentication for the integration - the main steps you need to follow if you're setting up authentication immediately after creation are the same.

To set up authentication for your m3ter - Salesforce integration:

1. Select Integration>Configurations. The Configurations page opens.

2. Select the NAME hotlink text of the Salesforce integration you want to set up authentication for. The Integration Details page opens:

  • Notes:

    • A warning is shown that the integration is not yet connected to your Salesforce system.

    • The ID of the integration configuration is shown at the bottom of the Details card, and you can copy the ID directly to your clipboard.

3. Select Add Credential. A Select one Integration Credential modal appears.

4. Select a Credential you created earlier and want to use to authenticate the integration with Salesforce. See Creating Salesforce Integration Credentials.

5. Select Confirm. The modal closes and on Integrations Details the integration now shows as CONNECTED:

  • If at any time you want to disconnect the integration, select Disconnect.

  • If you want to use a different Credential for connecting the integration, select Update Credential. The Select One Integration Credential modal appears and you can select a different Credential.

Tip: Testing your Native Integration Setup? Your Salesforce integration is now available for use. However, it remains in Beta release and we strongly recommend you test the implementation in your m3ter Sandbox or QA environment before releasing it to your Production environment. See section 7. of our Terms of Service for Beta Usage.

Tip: Integrations API Calls? When you have set up your Salesforce integration, you can review and manage the integration using a full set of API Calls. See the Integrations section of our API Reference Docs.

Next: Managing Multiple Third Party Destinations for Integrations


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