m3terDocumentation
Schedule a demoLog In

On this page

Configuring Salesforce Integrations

You can define and manage native integrations for sending your end customer Account Bills generated in m3ter into your Salesforce system:

Important! Other Integration Options? You can also create native integrations for sending Accounts, Contracts, Prepayments/Commitments, or Balances data into your Salesforce Org. These integrations allow you to send the operational data held in your m3ter Organization for these entities. You can then use this data for setting up Reports or for supporting other business management tools in your Salesforce system.

Creating the Integration

You can quickly set up a native Salesforce integration from the Configurations page in the Console.

Notes:

  • Integration for Accounts, Contracts, or Prepayments/Commitments Data? This section explains how to configure a Bills integration with your Salesforce system. The configuration required for these other options is simpler - only Global configuration is required - and is noted in the procedure. See below.

  • Reviewing Integration Runs! When you've set up an integration with Salesforce for your Organization in your production environment, you can review details of the integration runs performed for the integration. See Reviewing Integration Run Details.

To define a m3ter - Salesforce integration:

1. Select Integrations:

The Configurations page opens in Grid view.

2. Under Salesforce, select Configure new integration>Integrate bills with Salesforce:

The Create page opens and the Entity type - Bill and External system - Salesforce are shown at the top of the page.

3. Use the Global configuration panel to:

  • Enter a Name for the Integration. This is required and is useful if you intend to create multiple Integrations for the same External system/Entity Type and need to clearly differentiate them.

  • Select the Accounts you want the integration to apply to:

    • Account ids. Select the Accounts you want to include - all selected Accounts are treated as allowed for the integration.

    • Restricted account ids. Select the Accounts you want to exclude - all selected Accounts are treated as disallowed for the integration.

Notes:

  • If you want to include all Accounts in the integration, leave both Accounts ids and Restricted account ids empty.

  • Any filtering by Account ids you define using these settings to control which Accounts the integration runs for will be in addition to any filtering you define using the Account filter option - see the following step for Entity Configuration options.

  • Select Users for Email notifications if disabled:

    • Integration disabled notification users. Select Organization Users you want to receive an Email notification if the integration is automatically disabled.

Notes:

  • An integration is automatically disabled if there have been 10 successive previous error Event responses to earlier attempts to run the integration. See Reviewing and Resolving Integration Events for more details.

  • If you select Organization Users to receive an Email notification when the integration is automatically disabled, their User id will be listed under Configuration Data on the Integration Details page.

Important: Other Integration Options! If you are creating an Account, Commitment, Contract, or Balance integration, you'll only need to complete Global configuration and you can go directly to Step 5.

4. Use the Entity Configuration panel to configure the m3ter entity you will be synchronizing with for the integration. In the case of a Bill integration, this entity will be the Bill generated for a customer Account in m3ter:

  • Only send bill on approval. Enable this if you only want Bills to be sent when they have been approved. If disabled, the Bill will be sent every time it is regenerated. Default is disabled. Note that:

    • The frequency of Bills sent will depend on the billing frequency defined for the Account Plan attached to the Account - such as daily/weekly/monthly/annually.

    • If an Account has a Prepayment on it and the billing for Prepayment fees is configured to run on a customized schedule, Bills will be sent when scheduled Bills are generated.

    • If a Bill is manually recalculated the updated Bill will be sent.

    • If you enable this, then the integration will not run for all Bill Jobs.

  • Use external mapping account code. Enable this if you want the integration to look in the External Mappings for the Account identifier code, which means you can use an external Id. If this is disabled, the m3ter Account Id is used. Default is disabled.

  • Excluded line item types. Optionally, filter the Bill line items you send to the destination system. For example, only send charges or credits and exclude all other line items.

  • Account filter. Optionally, enter an expression that is run on the Account to determine whether or not the integration is run. You can use this setting if you have multiple destinations for sending Bills outbound to your Salesforce system. For example:

    • customFields != null AND customFields.country = = UK

    • In this example, the integration will run for an Account only if you have created a Custom Field for the Account called country and given the field a value of UK.

Notes:

  • Other Account fields for Account filter expression? You can reference other fields on the Account object in the Account Filter expression. For details and another example, see Managing Multiple Third Party Destinations for Integrations.

  • Additional filtering? Any global filtering you define using the settings to include/exclude Accounts for integration runs by Account Ids will be in addition to any filtering you define using the Account filter option - see the previous step for Global Configuration.

  • Enforce external mappings for config. Optionally enable this if you want the integration to use only those external mappings specified as being for this configuration.

    • Use this setting if you want to set up multiple integrations for the same external system. You can then create separate external mappings for each integration from the details page of each integration, and these external mappings become Linked external mappings for the specific integration. See Creating Linked External Mappings.

5. Select Create integration. You are taken to the Integration details page for the Bill - Salesforce integration, where you can immediately complete the configuration by setting up authentication to allow the integration to connect with your Salesforce system - see the following Setting Up Authentication section for details:

  • Note that if you are not ready to continue your workflow immediately and set up authentication, you can do this at a later time.

Setting Up Authentication for the Integration

When you've created a Salesforce integration, you can select an Integration Credential you've created for authentication allowing the integration to connect with your Salesforce system:

  • Note that if you've followed the workflow given in the earlier section for creating the integration, on creation you'll be taken directly to the Integration Details page to continue and immediately set up authentication. The procedure described in this section assumes you've returned at a later date to set up authentication for the integration - the main steps you need to follow if you're setting up authentication immediately after creation are the same.

To set up authentication for your m3ter - Salesforce integration:

1. Select Configurations. The Configurations page opens in Grid view.

2. Select the NAME hotlink text of the Salesforce integration you want to set up authentication for. The Integration details page opens:

  • Notes:

    • A warning is shown that the integration is not yet connected to your Salesforce system.

    • The ID of the integration configuration is shown at the bottom of the Details card, and you can copy the ID directly to your clipboard.

3. Select Add credential. A Select one credential modal appears.

4. Select a Credential you created earlier and want to use to authenticate the integration with Salesforce. See Creating Salesforce Integration Credentials.

5. Select Confirm. The modal closes and on Integrations details the integration now shows as CONNECTED:

  • If at any time you want to disconnect the integration, select Disconnect.

  • If you want to use a different Credential for connecting the integration, select Update credential. The Select one credential modal appears and you can select a different Credential.

Tip: Testing your Native Integration Setup? Your Salesforce integration is now available for use. However, it remains in Beta release and we strongly recommend you test the implementation in your m3ter Sandbox or QA environment before releasing it to your Production environment. See section 7. of our Terms of Service for Beta Usage.

Tip: Integrations API Calls? When you have set up your Salesforce integration, you can review and manage the integration using a full set of API Calls. See the Integrations section of our API Reference Docs.

Next: Managing Multiple Third Party Destinations for Integrations


Additional Support

Login to the Support portal for additional help and to send questions to our Support team.